Welcome to Happy Dance Sea Glass, Terms and Conditions of Use
The following terms and conditions apply to all orders for products delivered within the United Kingdom.
On receiving your order, I will ensure that your order is processed and delivered within 5 working days after receipt of payment. I will send a confirmation email to you once payment has been received and to confirm your order. I may not be able to process your order if I have been unable to obtain authorisation for your payment. If you do need your gift in a hurry let me know and I will send your item using a premium delivery service. I will confirm to you the additional cost of delivery before posting.
I offer free postage and packing for all items delivered within the UK. I would be very happy to post international and European orders. Please email to confirm additional charges prior to confirming your order.
Happy Dance Sea Glass strives to keep your order and payment secure. The Happy Dance Sea Glass web site is protected by a Secure Socket Layer (SSL). On receiving your payment, I will not be able to see any of your financial details as all payments will be processed using Stripe, a recognised and reputable payment system.
If you have any questions or queries relating to your order, please do not hesitate to contact me by email at [email protected]
Happy Dance Sea Glass Returns Policy
I hope that you will be completely happy with your purchase from Happy Dance Sea Glass. However, if you are not completely satisfied with your purchase, please email me within 7 days from receipt of your item and I will endeavour to resolve any problems. If you wish to return your purchase, I will offer a full refund of the item or offer an exchange providing the item is returned in perfect condition. If the product is not faulty then you will be responsible for the return postage costs. Please ensure that the item is returned in its original packaging. Unfortunately, I am unable to offer a refund for items that have been personalised unless the item is faulty or damaged. I will process all refunds within 7 days of receipt of an appropriately returned item. Please note that it may take 5 working days for the bank to refund you. This will, in no way, affect your statutory rights. I would recommend that you return the item by registered post and that you obtain proof of postage.
11 St Cuthberts Terrace
Happy Dance Sea Glass cannot accept responsibility for items that are lost or damaged in transit.
If you have any questions or queries relating to your purchase, please do not hesitate to contact me via the web site of email me at:
Happy Dance Sea Glass and Protecting your Privacy
Happy Dance Sea Glass creates gifts and crafts made with natural sea glass found on the beaches of North East England. The business was established by Julie Smith operating as a ‘sole trader’.
I value your right to privacy and confidentiality. I will protect and ensure that your personal details are never shared with a third party unless explicit consent is obtained, for example sending a gift direct to a recipient on behalf of the purchaser.
This privacy notice explains in detail the types of personal detail I may collect about you when you contact Happy Dance Sea Glass. It also explains how I handle, store and keep your data safe.
How Happy Dance Sea Glass complies with the General Data Protection Regulation
The law on data protection sets out a number of reasons for which a company may collect and process your data. I will collect and process your data only when implied consent is obtained via an email enquiry or via contractual consent when a purchase is made. Specific data is required to enable identification including the name and address of the recipient. Therefore, I will always ensure that this specific data is collected solely for this purpose. There is a legal obligation to pass on details of individuals who commit fraud or who are involved in criminal activity that directly affect Happy Dance Sea Glass to the relevant authorities.
When do I collect your personal data
Happy Dance Sea Glass will only collect personal information from you only in the following circumstances:
When purchasing an item from the web site, telephone or at a craft event when an item may be unavailable or when a purchase requires personalisation, I will then need to confirm your name, address and email. This will ensure safe delivery of your purchase and enable you to return the item if you are not completely satisfied with your purchase.
When you engage with Happy Dance Sea Glass Facebook page or send a communication via Messenger, your name and link to your personal profile will made available. However, your details will not be shared with any other contacts.
When you contact me by any means with queries of complaints.
When you enter a prize draw or competitions.
When you add a review, comment to the aHaHappy Dance Sea Glass website or Facebook page.
What sort of personal data do I collect ?
When making a purchase or ordering from the website, I will ask you to provide your name, address and contact number. This data is used solely to ensure the safe and timely delivery of your purchase.
The detail of any purchases that you have made will be available to me and this will enable me to identify popular products and, therefore, enable me to meet the potential demand of that product.
How do I use your personal data ?
I only use your personal to enable me to ensure that any product orders are processed and delivered to you. Therefore, if you are unable to share this information on the Happy Dance Sea Glass website at the checkout, the order cannot be processed.
I can personalise artwork on request and, therefore, may require the recipient’s name/names, date of birth or date of marriage.
If a query is received with regards to a product which is unavailable or out of stock, I will require a name and contact details to enable a response to the query.
If you are unhappy with any purchases or have any complaints with regards to the service that you have received, I will require contact details to ensure that your complaint is dealt with quickly and to ensure that the purchase can be refunded.
I will require information from you to process payments and to prevent fraudulent transactions.
It is a legal contractual obligation to share data with any legitimate law enforcement agency for example, if information is required in a court of law.
How do I protect your personal data ?
Your personal data will be treated with the utmost of care and your personal details will be protected at all times. Happy Dance Sea Glass is a protected website using a secure https site and has an added security layer of protection. Sensitive data such as card and banking details are secure and protected. Risk of cyber attack is heavily monitored by an established and trusted hosting company.
How long do I keep your personal data ?
Whenever I collect or process your personal details, I will only keep the information for as long as necessary to process your order or enquiry and only use the information for the purpose it was collected.
After a period of 28 days, your personal information will be deleted completely or anonymised to enable statistical analysis for the purpose of business planning and product development.